LIVE Plants
If sever damage is noticed as soon as your plant arrives, you need to notify us immediately so that we can record the shipment agency about transportation quality.
Receiving and processing your order to pack and ship, we guarantee the plant is alive and in good condition to sell.
Hand Sanitizers, SKIN care products, Garden accessories
Because our hand sanitizers are hygiene and personal care products, we are unfortunately unable to offer any returns/exchanges/refunds. All sales are considered final. If you have any questions, please email us.
Damage Items
If you received a package that has suffered any damage during shipment that affected our products quality, you’ll need to inform us before 7 calendar days from the delivery date.
To open and file the claim, you’ll need to email all the following (no claims will be processed unless this documentation is submitted):
- Picture or video of the damaged item(s).
- Picture of the shipping box the products were delivered in.
- Picture of the shipping label on the shipping box.
ValleyPro is unable to process a claim of a product damaged during transportation after 7 calendar days from the delivery date.
If you discard the products, and are unable to provide documentation of the damaged item(s), we will not be able to honor a refund/replacement. Products that have less than half of the liquid left inside are not eligible for a replacement or a refund.
Shipping returns
To return your product, you should mail your product to: valleyprollc@yahoo.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at valleyprollc@yahoo.com for questions related to refunds and returns.
